Reference

Open Your Account On Clear Terms

One page sets out what you agree to when you open a wallet with us: how deposits through bKash, Nagad and Rocket are handled, when a bet stands as final, and who is allowed to hold an account.

bKash, Nagad, RocketOne account per personLocal law decides accessSettlement rules inside

See the Lobby Read FAQ

TERMS HELP DESK

Ask Us About Any Clause

Terms questions go to our Bangladesh support desk, and you can reach it from inside your account or from the contact page without signing in. Ask about a clause before you deposit, not after, because the answer comes quicker when we can see your account reference. When you write in, tell us which part of the terms you mean and attach the bKash, Nagad or Rocket transaction ID if the question touches a payment. We reply in English, keep the thread on record, and pass anything about account closure or a disputed settlement to the team that handles it.

Team online

In-account chat

Open your account, tap Help, and the chat window carries your account reference automatically. Use it for clause questions, wallet holds and anything about a settlement you want checked line by line.

Policy desk email

Write to the address on our contact page and put the clause number in the subject line. Long questions about account closure or shared-wallet findings get a written answer you can keep.

Payment dispute line

If a bKash, Nagad, Rocket or Upay transfer shows on your statement but not in your wallet, send the transaction ID and the amount. We trace it with the provider and tell you what we find.

DATA AND POLICY

Check How We Hold Your Data

Your account details, wallet balances and bet history sit behind a secure connection, and a login from a new phone needs the one-time code we send before the session opens. We keep records for as long as your account is open, and for the stretch afterwards that payment and tax rules require, then remove them. Cookies on this site remember your language and keep you signed in; the rest we use to see which pages you actually open. Want a copy of your data or a correction made? Write to the policy desk with your account reference.

Login checks

Every sign-in from a device we do not recognise asks for a one-time code before the lobby opens. Change your password from Account Settings and the old sessions end straight away.

Cookies we set

Two cookies do the day-to-day work: one keeps your session alive, one remembers your language choice. Anything beyond that is used to see which pages you open, and you can clear them in your browser.

Records we keep

Bet history and wallet entries stay while your account is active, and for the stretch afterwards that payment and tax rules set. Once that passes, the records are removed rather than kept on file.

Changes you request

Ask for a copy of your data, a correction to your profile, or an account closure from inside the account or by email. We confirm in writing and tell you what stays on record and why.

Read What You Agree To

bb44bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you accept the version of these terms published on this page at that moment, and every deposit, wager or withdrawal afterwards is handled under that text. We keep the wording plain because you should be able to read it once and know

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where you stand. Sections change when payment rails or game rules change, and the date shown at the head of this page moves with them, so check it before you send money if you last read us a while back. Eligibility is set by your own
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local law, not by us. If betting services are restricted where you live, or you fall outside an eligible region, you should not open an account, and we may close one that reaches us from such a place. Nothing here overrides the rules of bKash, Nagad,
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Rocket or your bank; those providers run their own checks on every transfer, and a payment they refuse is a payment we never received. Your wallet sits inside your account, and balances, pending bets and settled results are recorded against it. One account per person, real
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details on the profile, and your own payment instruments only, because shared wallets and third-party funding breach these terms and can lead to suspension while we look into it. Wagers we accept are final once confirmed; obvious pricing or settlement errors can be corrected, and the
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corrected figure stands. Access depends on your local law and eligible regions, so confirm both before you deposit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Browse Common Terms Questions

These are the terms questions that land in our inbox most often, answered the way we answer them in chat. If your case is not here, send it to the policy desk with your account reference and we will put the answer in writing so you can keep it.

From the moment your account is created. Every bKash, Nagad or Rocket deposit you make after that, and every wager placed from your wallet, is handled under the text live on this page at the time.

No. One account per person, funded only from payment instruments in your own name. If we find a second account or a wallet funded by somebody else, we hold both and may close them.

Yes, once the confirmation screen clears. The exception is a clear pricing or settlement error, which we can correct and explain to you in writing; the corrected figure then stands as the record.

We update this page and move the date at the head of it. If a change affects how your wallet works, we flag it inside your account before the new wording takes effect.

It does. Nothing on this page asks you to do anything your own law forbids, and if the two conflict, local law wins. Eligibility depends on where you are and the regions we can serve.

Any time, from Account Settings or by writing to the policy desk. Clear pending wagers first, withdraw the balance to your own bKash, Nagad or Rocket number, and we close the profile then confirm by email.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Open Your Account On Clear Terms

Ask Us About Any Clause

In-account chat

Policy desk email

Payment dispute line

Check How We Hold Your Data

Login checks

Cookies we set

Records we keep

Changes you request

Browse Common Terms Questions

01 When do these terms start applying to me?

02 Can I hold more than one account?

03 Is a bet final once I place it?

04 What happens if the terms change?

05 Does local law override these terms?

06 Can I close my account and leave?

Terms & Conditions

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